PRACTICAL QUESTIONS
A little clarity
before you begin.
Starting therapy can come with questions. Here are some answers to help you take your next step.
What happens during the complimentary consultation?
A complimentary 15-minute video conversation gives us a chance to discuss what you’re looking for, answer your questions, and consider whether we’re a good fit. You do not need to share your full history.
Do I need a referral?
You can reach out directly. Referrals from healthcare professionals are also welcome.
How long are therapy sessions?
Individual therapy appointments are scheduled for 60 minutes, including approximately 50 minutes of direct therapy and 10 minutes for clinical documentation and related administrative tasks. Extended individual appointments are scheduled for 90 minutes, including approximately 75 minutes of direct therapy and 15 minutes for documentation and case review. Please discuss any different session length in advance.
Where can I find fees, insurance, and reduced-fee options?
Visit the Fees & Insurance page for session rates, payment and cancellation information, NIHB direct billing, and the sliding-scale self-assessment.
Where can we meet?
In person at 3344 Mainway in Burlington, or online while you are in Ontario. The office has free parking, wheelchair access, and an all-gender bathroom. See location and contact details.
Can we work in Italian?
Yes. Sessions are available in English and Italian. You can let me know your preference when we connect.
Can I try EMDR in the first session?
If you’re interested in EMDR, we can talk about it from the first appointment. You don’t need to arrive knowing exactly which memories you want to work on.
EMDR includes getting to know you, understanding what you’d like help with, and practising ways to handle difficult feelings. It’s more than eye movements or tapping.
In the first session, we’ll usually focus on your story, your questions, and what would help us work together.
Processing a memory usually comes later, once we’ve spent time preparing. We’ll talk about how that works and agree on ways to pause or stop.
You don’t have to commit to a set number of sessions. EMDR is a process rather than something we can fully try out in one appointment. Read what an EMDR session can look like.
Do I need to choose a therapy approach first?
No. We can explore your needs and preferences together. I’ll explain the approaches we might use so you can make an informed choice.
Is this an emergency service?
AE Therapy does not provide emergency care. If you are in immediate danger, call 911 or visit the nearest emergency department. View crisis resources.
WHEN YOU’RE READY
You can start with a conversation.
You don’t have to be certain about therapy to reach out.
Book a Free 15-Minute Consultation